top of page
  • What is the best way to clean silk?
    For silk, dry cleaning and hand washing in cold water with a mild detergent.
  • Can I machine wash or tumble dry silk?
    No, machine washing and tumble drying can damage silk fibers. Instead, hand wash in cold water or take your silk garments to a reputable dry cleaner.
  • How do I hand wash silk?
    When hand washing silk, use cold water and a mild, pH-neutral detergent. Gently agitate the water to distribute the detergent, let soak for a few minutes. Rinse thoroughly with cool water, squeeze excess water and hang to dry, away from direct sunlight or heat sources.
  • Can I iron silk?
    Yes, you can iron silk on a low-heat setting. Always use a pressing cloth or a piece of clean cotton fabric between the iron and the silk to prevent scorching or sticking. Alternatively steaming will release any wrinkles or creasing.
  • Are there any detergents or cleaning products I should avoid using on silk?
    Yes, avoid using hot water, harsh detergents, or bleach, as these can weaken and discolor the fabric.
  • Can I tumble dry Tencel fabric?
    We recommend air drying to avoid potential shrinkage.
  • What is Tencel?
    Tencel is a type of fabric made from wood pulp and is known for its softness, durability, and sustainability.
  • Can silk garments be bleached?
    No, silk garments should never be bleached as the fabric is delicate and can easily become damaged.
  • Can silk garments be washed in the washing machine?
    We do not recommend washing our silks in the washing machine, as this can cause the fabric to become damaged. However, putting in a protected washing bag at delicate items is okay.
  • Can silk garments be dried in the dryer?
    No, silk garments should not be dried in the dryer as the heat can cause the fabric to shrink and potentially become damaged
  • How do I remove stains from silk garments?
    We recommended you take your silk to a professional dry cleaner to remove stains.
  • Where are my orders shipping from?
    All our items are shipped from Bangkok, Thailand. Designed and manufactured in our designer's home country.
  • Can I cancel my order?
    If you do not hear back from our customer service team within 48 hours about canceling your order we cannot stop the shipment. We ask that you wait for your order to arrive. If you would like to return your order it must be within 5 days of your order's arrival to receive your refund. Refund will be processed once the items are returned unworn and zero damage.
  • Do you ship internationally?
    Yes, we do worldwide shipping. In some countries, Duty or import tax might be asked in the customs.
  • Who’s responsible for Custom Duty or import tax?
    Customers are responsible for any custom duty or import tax.
  • What Carrier do you use?
    We ship our products worldwide with FedEx, DHL or UPS shipping services. For domestic shipping, we use Kerry Express.
  • Shipping Cost?
    We offer free delivery (excluding duty tax) for all orders over $700 Shipping Cost varies from Postal Code
  • Shipping Process?
    Once your order is shipped, you will receive a shipping notification from the carrier about your shipment’s progress and estimated delivery date/time. The tracking system will also allow you to customize your delivery preferences, manage delivery times and locations, and keep track of your deliveries
  • Whats the Delivery time?
    The delivery time depends on your country but within 1-7 days your order will be delivered.
  • Changing the Billing / Shipping Address?
    Please note that all orders are handled within 1-2 business days. Any changes in the delivery address after confirming the order should be email directly to: If the Billing information is incorrect, contact us immediately to avoid issues or delays at
  • Responsibility & Delays
    Customers are solely responsible for providing complete and accurate shipping and billing information at the time of purchase. Please note that we cannot take any responsibility on delays caused by unexpected weather conditions, strikes, network system failures or accidents. Delays in delivery may occur if a package is randomly selected by the destination country’s customs department or agency for inspection. We cannot take any responsibility for any circumstances occurring during the customs process. We have no control over the process or additional charges associated with the delivery and importation of an order into any country. We do not profit from these charges, and we work closely with carriers to try and avoid delays.
bottom of page